:root{--bg:#f5f6f8;--panel:#fff;--panel-soft:#f8fafc;--text:#1c2940;--muted:#748095;--border:#e4e8ef;--primary:#365be5;--primary-soft:#edf2ff;--shadow:0 3px 12px #172a4710;--radius:14px}
html[data-theme=dark]{--bg:#101827;--panel:#172236;--panel-soft:#1d2a41;--text:#e8edf7;--muted:#a3b0c4;--border:#2a3a51;--primary:#95b0ff;--primary-soft:#253b60;--shadow:none}
*{box-sizing:border-box}body.workspace{background:var(--bg);font-family:Segoe UI,Arial,sans-serif;font-size:14px;color:var(--text);line-height:1.5}a,button,input,textarea,select{touch-action:manipulation}.workspace a{text-decoration:none}.workspace :focus-visible{outline:3px solid #7c9dff;outline-offset:3px}.workspace [hidden]{display:none!important}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.skip-link{position:fixed;top:-100px;z-index:1000;background:var(--panel);padding:12px}.skip-link:focus{top:5px}
.workspace-sidebar{position:fixed;inset:0 auto 0 0;width:230px;background:#122037;color:#bcc9df;display:flex;flex-direction:column;padding:32px 17px 24px;z-index:30}.workspace-brand{display:flex;align-items:center;gap:12px;color:white;font-size:23px;font-weight:750;padding:0 10px 40px}.logo-tile{display:inline-grid;place-items:center;width:39px;height:39px;background:#446bee;color:#fff;border-radius:12px;font-weight:800;font-size:24px;flex-shrink:0}.brand-light{font-weight:400;font-size:19px}.workspace-brand small{display:block;letter-spacing:2px;font-size:8px;font-weight:500;color:#8d9fbb;margin-top:3px}.nav-section-label{font-size:9px;letter-spacing:1.8px;margin:0 13px 12px;color:#8193ad}.workspace-nav-link{display:flex;align-items:center;gap:13px;color:#aebed5;padding:12px 14px;border-radius:8px;margin:4px 0;font-size:12px;font-weight:550;transition:background .15s}.workspace-nav-link:hover{background:#1d304d;color:white}.workspace-nav-link.active{background:#2e4d82;color:#fff}.nav-icon{width:18px;text-align:center;font-size:18px;font-weight:400;line-height:1}.nav-count{margin-left:auto;background:#4369d8;padding:1px 6px;border-radius:5px;font-size:10px}.sidebar-bottom{margin-top:auto;border-top:1px solid #2a3950;padding:22px 12px 0;font-size:11px}.sidebar-bottom p{font-size:11px;color:#8092af}.sidebar-bottom a{display:block;color:#c9d5e6;margin-top:24px}.support-sign{font-weight:600}.status-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#30b18c;margin-right:7px}.workspace-shell{margin-left:230px;min-height:100vh;display:flex;flex-direction:column;min-width:0}.workspace-topbar{height:78px;background:var(--panel);border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;padding:0 35px;gap:16px}.breadcrumb{font-size:12px;color:var(--muted);text-transform:capitalize}.breadcrumb span{padding:0 14px;color:#b6bfcd}.topbar-person{display:flex;align-items:center;gap:10px}.topbar-person strong{display:block;font-size:12px;font-weight:600}.topbar-person small{display:block;color:var(--muted);font-size:10px}.person-avatar{display:grid;place-items:center;width:34px;height:34px;background:#e8eefb;color:#4c629b;border-radius:50%;font-weight:600}.workspace .theme-toggle{width:33px;height:33px;min-width:33px;padding:0;border:1px solid var(--border);background:var(--panel);margin-right:8px;border-radius:8px}.workspace .page{padding:32px 36px;max-width:1600px;width:100%;margin:0 auto;flex:1}.workspace-footer{display:flex;justify-content:space-between;font-size:10px;color:var(--muted);padding:18px 36px;border-top:1px solid var(--border);gap:15px}.local-banner{background:#fff4d7;color:#826025;font-size:10px;text-align:center;padding:6px 12px}.mobile-menu{display:none!important}
.workspace-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin:0 0 28px}.workspace .eyebrow{font-size:9px;letter-spacing:1.6px;color:var(--muted);font-weight:700;text-transform:uppercase;margin:0 0 9px}.workspace h1{font-size:29px;line-height:1.3;letter-spacing:-.85px;margin:0 0 10px;font-weight:650}.workspace h2{font-size:16px;font-weight:650;margin:0 0 7px}.workspace h3{font-size:15px}.workspace .muted{color:var(--muted)}.workspace p.muted{font-size:12px;margin:4px 0 10px}.workspace .panel{border:1px solid var(--border);box-shadow:var(--shadow);border-radius:12px;padding:24px;background:var(--panel);min-width:0}.workspace .btn{font-size:12px;padding:10px 15px;border-radius:7px;min-height:38px;line-height:1.4;gap:6px;white-space:nowrap;font-weight:600}.workspace .btn-primary{background:#365be5;color:white;border-color:#365be5;box-shadow:0 2px 4px #365be51a}.workspace .btn-primary:hover{background:#2749c6}.workspace .btn-secondary{background:var(--panel);border:1px solid var(--border);color:var(--text)}.workspace .btn-ghost{background:transparent;color:var(--muted)}.workspace input:not([type=checkbox]):not([type=file]),.workspace select,.workspace textarea{border:1px solid var(--border);border-radius:7px;background:var(--panel);color:var(--text);font-size:12px;padding:10px 12px;max-width:100%;width:100%}.workspace input[type=checkbox]{accent-color:#365be5;width:auto}.workspace label{font-size:12px}.workspace textarea{resize:vertical;line-height:1.6}.workspace .form-field{margin-bottom:16px}.workspace .badge{font-size:10px;padding:4px 9px;font-weight:600;border-radius:6px;white-space:nowrap}.workspace .alert{font-size:12px;border-radius:8px}.workspace .table{font-size:12px}.workspace .table th{font-size:9px;letter-spacing:.7px;text-transform:uppercase;color:var(--muted);padding:14px 18px;background:var(--panel-soft);font-weight:600}.workspace .table td{padding:17px 18px;border-bottom:1px solid var(--border);vertical-align:middle}.workspace .table-wrap{max-width:100%;overflow:auto}.workspace .table-subtext{font-size:10px;margin-top:5px;line-height:1.5}.workspace .empty-state{padding:55px 20px;font-size:12px;line-height:1.8;background:transparent;border:0}.workspace .empty-state h3{color:var(--text)}
.workspace-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:28px}.metric-card{position:relative;background:var(--panel);border:1px solid var(--border);border-radius:11px;padding:19px 21px;box-shadow:var(--shadow)}.metric-card>span:first-child{font-size:11px;color:var(--muted)}.metric-card strong{display:block;font-size:30px;font-weight:650;line-height:1.2;margin-top:12px;letter-spacing:-1px}.metric-icon{position:absolute;right:20px;bottom:23px;background:var(--primary-soft);color:#6987d0;border-radius:8px;width:30px;height:30px;display:grid;place-items:center;font-size:15px}.metric-icon.attention{background:#fff2e7;color:#d18a50}.queue-panel.panel{padding:0;overflow:hidden}.queue-heading{padding:22px 23px;display:flex;justify-content:space-between;align-items:center}.queue-heading .muted{font-size:11px}.queue-caption{font-size:10px;color:var(--muted)}.queue-tabs{display:flex;gap:24px;border-bottom:1px solid var(--border);padding:0 24px;overflow-x:auto}.queue-tabs a{font-size:11px;padding:0 0 14px;color:var(--muted);white-space:nowrap;border-bottom:2px solid transparent;font-weight:600}.queue-tabs a.active{color:var(--primary);border-color:var(--primary)}.queue-filters{padding:18px 23px;display:flex;align-items:center;gap:10px}.queue-filters label{margin:0;min-width:130px}.queue-filters .search-field{flex:1}.queue-subject{display:block;font-size:12px;font-weight:650;color:var(--text);max-width:350px;overflow-wrap:anywhere}.queue-subject:hover{color:var(--primary)}.queue-table td{white-space:nowrap}.queue-table td:first-child{min-width:240px;white-space:normal}.queue-table .table-subtext span{margin:0 4px}.overdue-text{color:#c78042}.priority-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#92a3b5;margin-right:7px}.priority-dot.high{background:#f0a246}.priority-dot.critical{background:#df6071}.priority-dot.medium{background:#5b8cdb}.queue-pagination{display:flex;justify-content:space-between;align-items:center;font-size:11px;color:var(--muted);padding:16px 23px;min-height:64px}
.back-link{display:inline-block;font-size:11px;color:var(--muted);margin-bottom:20px}.ticket-heading h1{font-size:27px;max-width:850px;overflow-wrap:anywhere}.ticket-heading .eyebrow span{margin:0 10px}.conversation-layout{display:grid;grid-template-columns:minmax(0,1fr) 295px;gap:23px;align-items:start}.conversation-panel.panel{padding:0;overflow:hidden}.conversation-tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);padding:0 14px;overflow:auto}.conversation-tabs button{appearance:none;border:0;border-bottom:2px solid transparent;background:none;color:var(--muted);padding:17px 13px;font-size:11px;cursor:pointer;font-weight:600;white-space:nowrap}.conversation-tabs button[aria-selected=true]{color:var(--primary);border-color:var(--primary)}.conversation-tabs button span{font-size:9px;background:var(--panel-soft);padding:2px 4px;border-radius:3px}.conversation-status{display:flex;justify-content:space-between;gap:16px;font-size:10px;color:var(--muted);padding:16px 22px;border-bottom:1px solid var(--border)}.conversation-status>span:first-child{font-weight:600;color:var(--text)}.workspace .chat-messages{height:420px;max-height:54vh;background:var(--panel-soft);border:0;border-radius:0;overflow:auto;padding:24px;display:flex;flex-direction:column;gap:18px}.workspace .chat-message{max-width:86%;width:fit-content;margin:0;padding:0;border:0;background:none;border-radius:0;align-self:flex-start}.workspace .chat-message.mine{align-self:flex-end}.chat-author{display:flex;align-items:center;gap:8px;margin:0 0 6px;color:var(--muted);font-size:10px}.chat-author strong{font-weight:600;color:var(--text)}.chat-bubble{padding:12px 15px;border:1px solid var(--border);background:var(--panel);border-radius:0 11px 11px 11px;color:var(--text)}.mine .chat-bubble{background:var(--primary-soft);border-color:transparent;border-radius:11px 0 11px 11px}.message-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;line-height:1.7}.chat-read{display:block;text-align:right;font-size:9px;color:var(--muted);padding-top:5px}.typing-status{min-height:24px;padding:3px 24px;font-size:10px;color:var(--muted);background:var(--panel-soft)}#chatForm{padding:18px 22px;border-top:1px solid var(--border)}#chatForm textarea{border:0;padding:7px 0;background:none;min-height:76px}#chatForm textarea:focus{box-shadow:none;outline-offset:4px}.reply-shortcuts{display:flex;align-items:center;gap:12px;color:var(--muted);font-size:10px;margin-bottom:8px}.reply-shortcuts select{flex:1}.composer-footer{display:flex;align-items:center;justify-content:space-between;gap:14px;padding-top:12px}.composer-footer>span{font-size:9px;color:var(--muted)}.chat-error{padding:10px 20px;background:var(--danger-soft);color:var(--danger);font-size:12px}#chatUploadProgress{display:block;width:100%;height:7px;margin-top:12px;accent-color:#365be5}.ticket-sidebar{display:grid;gap:18px}.ticket-sidebar .panel{padding:20px}.ticket-properties{display:grid;grid-template-columns:80px 1fr;gap:15px 10px;margin:20px 0 0;font-size:11px}.ticket-properties dt{color:var(--muted)}.ticket-properties dd{margin:0;overflow-wrap:anywhere}.ticket-properties small{display:block;color:var(--muted);font-size:10px}.target-row{display:grid;grid-template-columns:1fr auto;gap:5px;font-size:11px;margin-top:18px}.target-row small{grid-column:1/-1;color:var(--muted);font-size:10px}.full-width{width:100%}.workflow-note summary{cursor:pointer;font-size:11px;color:var(--primary);padding:10px 0 15px}.workflow-note label{display:block;margin-top:10px}.checkbox{display:flex!important;gap:8px;align-items:center;margin:12px 0 20px!important;font-size:11px!important}.pane-content{padding:25px}.pane-content>form{border-top:1px solid var(--border);padding-top:20px}.request-description{margin:22px 0}.request-fields{font-size:12px}.request-fields dt{color:var(--muted);margin-top:18px}.request-fields dd{margin:5px 0}.timeline-item>div.message-text{margin-top:10px}.workspace .timeline{margin-top:25px}.file-drop{border:1px dashed #c8d3e5;border-radius:8px;background:var(--panel-soft);padding:12px;margin:12px 0}.file-drop.drag-over{background:var(--primary-soft);border-color:var(--primary)}.file-drop label{display:block!important;font-size:11px;font-weight:600;cursor:pointer}.file-drop label span{font-weight:400;color:var(--muted)}.file-drop input[type=file]{display:block;font-size:10px;margin-top:7px;max-width:100%;width:100%;color:var(--muted)}.file-drop input::file-selector-button{background:var(--panel);border:1px solid var(--border);border-radius:4px;color:var(--text);padding:4px 7px;margin-right:8px;cursor:pointer}.file-drop>small{display:block;font-size:9px;color:var(--muted);margin-top:7px}.file-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:10px;margin-top:15px}.file-card{display:flex;align-items:center;gap:10px;border:1px solid var(--border);border-radius:8px;padding:10px;background:var(--panel);min-width:0;margin-top:6px;color:var(--text)}.file-card img{width:40px;height:40px;object-fit:cover;border-radius:5px}.file-card strong{display:block;overflow-wrap:anywhere;font-size:10px}.file-card small{font-size:9px;color:var(--muted);display:block;margin-top:3px}.file-extension{background:var(--primary-soft);color:var(--primary);font-size:9px;font-weight:700;min-width:38px;height:38px;border-radius:5px;display:grid;place-items:center}.selected-files{display:flex;flex-wrap:wrap;gap:7px}.selected-file{display:flex;align-items:center;gap:6px;margin-top:7px;background:var(--panel);border:1px solid var(--border);border-radius:5px;padding:4px 7px;font-size:9px;max-width:100%;overflow-wrap:anywhere}.selected-file button{background:none;border:0;color:var(--muted);cursor:pointer;padding:3px 5px}.signed-out .workspace-shell{margin-left:0}.signed-out .workspace-topbar{padding:0 max(24px,calc((100vw - 1150px)/2))}.auth-brand{display:flex;align-items:center;gap:10px;font-size:18px;font-weight:700;color:var(--text)}.signed-out .workspace-topbar nav{display:flex;align-items:center;gap:22px;font-size:12px}.signed-out .auth-wrap{max-width:470px;margin:50px auto}.signed-out .auth-wrap .panel{padding:36px}.workspace .inner-panel{box-shadow:none}.workspace button:disabled{opacity:.6;cursor:wait}
@media(min-width:1500px){.workspace-sidebar{width:248px}.workspace-shell{margin-left:248px}.conversation-layout{grid-template-columns:minmax(0,1fr) 330px}.workspace .page{padding:36px 44px}}
@media(max-width:1100px){.workspace-sidebar{width:195px;padding:28px 12px}.workspace-shell{margin-left:195px}.workspace-brand{font-size:20px;padding-left:4px}.brand-light{font-size:16px}.workspace-nav-link{font-size:11px;padding:12px 10px;gap:9px}.workspace .page{padding:26px 24px}.workspace h1{font-size:25px}.conversation-layout{grid-template-columns:minmax(0,1fr) 265px;gap:16px}.queue-caption{display:none}.workspace-stats{gap:10px}.metric-card{padding:15px}.metric-card>span:first-child{font-size:10px}.metric-icon{right:13px}.queue-filters{flex-wrap:wrap}.queue-filters .search-field{min-width:100%}.workspace .chat-messages{padding:18px}}
@media(max-width:850px){.workspace-sidebar{transform:translateX(-100%);width:230px;transition:transform .2s}.nav-open .workspace-sidebar{transform:translateX(0);box-shadow:30px 0 80px #0005}.workspace-shell{margin-left:0}.mobile-menu{display:inline-flex!important}.workspace-topbar{padding:0 18px;height:66px}.breadcrumb{margin-right:auto}.workspace h1{font-size:24px}.workspace-brand{padding-top:15px}.workspace-stats{grid-template-columns:repeat(2,1fr)}.metric-card{padding:20px}.conversation-layout{grid-template-columns:1fr}.ticket-sidebar{grid-template-columns:repeat(2,minmax(0,1fr))}.workspace .chat-messages{height:400px;max-height:55vh}}
@media(max-width:520px){.workspace .page{padding:22px 14px}.workspace-heading{align-items:flex-start;flex-direction:column;gap:10px}.workspace h1{font-size:24px;letter-spacing:-.6px}.topbar-person>span:last-child{display:none}.breadcrumb{font-size:10px}.workspace-topbar{gap:9px}.workspace .btn{font-size:11px}.workspace-stats{gap:9px;margin-bottom:20px}.metric-card{padding:15px}.metric-card strong{font-size:26px}.metric-icon{width:25px;height:25px;right:12px;bottom:17px}.queue-heading{padding:18px}.queue-tabs{padding:0 18px;gap:18px}.queue-filters{padding:15px}.queue-filters label{min-width:0;flex:1}.queue-pagination{padding:12px 15px}.ticket-sidebar{grid-template-columns:1fr}.conversation-tabs{padding:0 7px;gap:0}.conversation-tabs button{padding:14px 9px;font-size:10px}.conversation-status{padding:12px 15px}.conversation-status #chatPresence{max-width:60%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}#chatForm{padding:15px}.composer-footer>span{max-width:140px}.workspace-footer{padding:16px;font-size:9px}.workspace-footer>span:last-child{max-width:180px;text-align:right}.file-grid{grid-template-columns:1fr}.signed-out .workspace-topbar{padding:0 15px}.signed-out .workspace-topbar nav{gap:10px}.signed-out .auth-wrap{margin:20px auto}.signed-out .auth-wrap .panel{padding:24px}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}
.ticket-heading .ticket-number{font-size:12px;font-weight:inherit}